Refund & Return Policy

OUR COMMITMENT TO EXCELLENCE At AURELIA VAULT, we stand behind the clinical efficacy and uncompromising quality of our botanical extractions. We strictly adhere to the Australian Consumer Law (ACL) to ensure your rights are fully protected.

CHANGE OF MIND RETURNS Due to the stringent health, safety, and hygiene regulations governing premium skincare and cosmetic products, we can only accept ‘change of mind’ returns under the following strict conditions:

1. The return request is initiated within 14 days of the delivery date.
2. The product remains unopened, unused, and the original tamper-evident security seal is entirely intact.
3. The product is in its original luxury packaging, in pristine, resalable condition.

To initiate a return, please contact our Client Care team at concierge@aureliavault.com with your order number. Return shipping costs for ‘change of mind’ are the responsibility of the client. We highly recommend using a trackable shipping method, as AURELIA VAULT is not liable for returned items lost in transit.

FAULTY OR INCORRECT ITEMS If you receive a product that is faulty, damaged during transit, or incorrect, please contact us within 48 hours of receipt. We will gladly offer a full refund or a replacement. AURELIA VAULT will cover all shipping costs associated with returning faulty or incorrect items.

REFUND PROCESSING Once your return is received and inspected at our Melbourne laboratory, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment (e.g., Credit Card, PayPal) within 5-10 business days.